Terms of Service
Purchaser (“You”) agree to use all purchased products safely, according to all directions and warnings provided by Water Wax & Wicks, and according to any and all specifications and directions of manufacturer.
Water Wax & Wicks sells its merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. By ordering and purchasing merchandise from Water Wax & Wicks, you represent that you are of legal age to purchase this merchandise and that this merchandise can be purchased and owned by you in your state, county, and/or city of residence.
FURTHERMORE, BY PURCHASING AND USING THIS PRODUCT, YOU SHALL AND DO HEREBY AGREE TO INDEMNIFY AND HOLD Water Wax & Wicks FREE AND HARMLESS FROM ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FROM ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THEIR PROPERTY, AND FROM ANY LIABILITY WHATSOEVER ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT. FURTHERMORE, Water Wax & Wicks SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT MAY OCCUR DUE TO MISUSE OF ITS PRODUCTS OR RELATED DIRECTLY OR INDIRECTLY WITH CANDLE BURNING.
RETURN POLICY
In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.
Return Process. To return an item, please email customer service at kdmontgomery819@hotmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Water Wax & Wicks, Inc.
Attn: Returns RMA #
28039 Scott Rd. #D135
Murrieta, CA 92563
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Questions. If you have any questions concerning our return policy, please contact us at:
kdmontgomery819@hotmail.com
Shipping Locations
KLYR Skincare currently ships to [list of countries/regions you serve, e.g., the U.S., Canada, and select international destinations]. If your location is not available at checkout, please contact us at [customer support email].
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping MethodEstimated Delivery TimeCostStandard Shipping3-7 business days[Insert Cost]Expedited Shipping2-3 business days[Insert Cost]Overnight Shipping1 business day[Insert Cost]
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
International Shipping
- We offer international shipping to select countries.
- Delivery times may vary based on customs processing in your country.
- Customers are responsible for any customs duties, taxes, or import fees.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order [insert tracking link if applicable].
Lost or Stolen Packages
KLYR Skincare is not responsible for lost or stolen packages. If your package shows as delivered but you have not received it, please check with your local courier or contact our support team for assistance.
Shipping Delays
While we strive to deliver orders on time, delays may occur due to weather conditions, carrier issues, or high order volumes. We appreciate your patience and will do our best to keep you updated.
For any questions or concerns regarding your order, please reach out to us at [customer support email].